AV project manager
who owns the full
lifecycle, end to end.

• Managed design, deployment, and delivery of 350+ Zoom Rooms and wireless content-sharing spaces across corporate offices nationwide, with individual project budgets ranging from $8K to $175K
• Owned full project lifecycle from initial site surveys and needs assessment through design, procurement, installation coordination, system checkout, punch list resolution, and client turnover
• Served as technical liaison with AV integrators, defining scope of work, reviewing submittals, managing schedules, and overseeing on-site installation quality
• Coordinated work between on-site integrators, cabling vendors, and in-house IT teams across multiple concurrent sites in different US markets including Las Vegas, New York City, Los Angeles, Dallas, Omaha, Honolulu and many others
• Designed standardized AV room configurations using QSC, Neat, Shure, and Poly endpoints integrated with the Zoom Rooms platform for consistent user experience across all sites
• Configured and maintained QSC Q-SYS DSP audio processors for conferencing audio, optimizing acoustic performance across varied room environments
• Managed AV software and firmware updates across all endpoints on an N-1 update cadence, ensuring system reliability and security compliance
• Tracked and managed project budgets, processed change orders, and ensured deliverables met organizational standards, timelines, and cost targets
• Created and maintained ServiceNow knowledge base articles covering deployment procedures, user-facing guides, and internal support documentation
• Provided end-user training and ongoing post-installation support to ensure successful adoption at each site

• Selected and recommended Zoom as the enterprise video conferencing platform after evaluating competing solutions including Microsoft Skype for Business and WebEx, leading to company-wide adoption across all SGWS end users
• Provided multi-market IT support across SGWS corporate offices, covering network infrastructure, endpoint management, and end-user support
• Managed Windows-based client and server environments, including Active Directory, Group Policy, DHCP, and DNS
• Supported Office 365 administration, VPN connectivity, and remote desktop services for distributed workforce
• Documented IT procedures and troubleshooting guides in ServiceNow for consistent support across markets

• Managed IT infrastructure and end-user support for a mobile pathology laboratory operation, maintaining Windows-based network environments serving both clinical and administrative functions
• Administered virtualized server environments to optimize hardware resources across mobile pathology lab deployments, reducing physical infrastructure footprint while maintaining performance and reliability
• Supported specialized medical and pathology lab hardware, troubleshooting connectivity and integration issues across mobile lab environments
• Maintained secure remote connectivity between mobile lab units and central office systems

Sole IT administrator responsible for all technology infrastructure, telecommunications, and HIPAA compliance at an outpatient surgery center.

• Designed and managed the complete IT infrastructure as a one-person team, including servers, workstations, networking equipment, and telecommunications systems
• Built and maintained a fully HIPAA-compliant Windows-based environment supporting clinical operations, medical device connectivity, and day-to-day business functions
• Led IT buildout for new 23,000 sq ft medical facility at Eden Hill Medical Center, including network design, server room setup, and workstation deployment
• Supported integration of specialized outpatient surgery hardware and clinical systems with the network environment, coordinating with multiple medical device manufacturers
• Managed vendor relationships, procurement, budgeting, and service contracts for all IT equipment and services
• Maintained backup and disaster recovery procedures to protect patient data and ensure business continuity